Multi-factor authentication adds an extra layer of security to protect your 8x8 user accounts. 8x8 supports e-mail, SMS, and authenticator apps (e.g., Google Authenticator, Authy, Okta Verify) as second authentication factors. Customer administrators can opt to make multi-factor authentication mandatory for their users.
Admin Console is the tool through which you set up your 8x8 Work phone system. Learn how to log into Admin Console here.
To set up extension-to-extension dialing in Admin Console, navigate to the List of PBXs at the bottom of the page and click Edit. Learn more here.
If your 8x8 service includes international dialing, create a case with 8x8 Technical Support to request enablement of international call forwarding. Requests will be reviewed and processed on an individual basis.
In July 2023, Multi-Factor Authentication was rolled our gradually for all Admin Console administrators. This change only impacts users who use 8x8 Authentication to access their 8x8 services.
During their first login after multi-factor authentication is enabled, users will be prompted to configure their second factor. Users can choose from SMS, e-mail, or authenticator apps.
From the Application Panel, click on the User Profile menu (top-right) and choose Application Password MFA. Read more here.
In the event that a user is unable to access their second factor, an administrator can reset the user’s second factor.
To configure OneLogin SAML 2.0 SSO with Admin Console, you will need to add the 8x8 app, then configure your users SSO settings in Admin Console.
Configure whether users are able to log in to 8x8 services using their 8x8 username and password, SSO, or both.