If you are not receiving a screen pop, it can be because of browser issues, Salesforce issues or Communication Panel Settings. Learn how to resolve here.
This guide helps to create a basic report for user call activity in Salesforce, from data stored by the 8x8 8x8 Work for Salesforce integration. Learn more.
8x8 is working to improve the user integration interface with enhanced functionality, to bring the latest advancements in the 8x8 Contact Center for specific CRM applications. In this article, we provide a catalog of the changes that you'll see in the improved interface compared to previous versions.
The 8x8 Salesforce integration panel displays an error message that reads, "This content is blocked. Contact the site owner to fix the issue."
To know which Salesforce editions are compatible with 8x8 Contact Center integration, click here.