Overview
These 88 Second quick reference guides give an overview of the key functionality for each 8x8 product. They have been designed to supplement existing training content. If you would like to see training examples and try completing tasks on the system yourself, visit our 8x8 University.
8x8 Work Guides
Guide | Version |
---|---|
8x8 Meet | 7.5.1 |
8x8 Work for Mobile [Android version] | 10.2 |
8x8 Work for Mobile [iOS version] | 10.8 |
8x8 Work for Desktop | 7.9 |
Barge-Monitor-Whisper | 7.0 |
Voicemail | 7.0 |
8x8 Video Meetings Etiquette | 7.0 |
8x8 Voice for Microsoft Teams | 2.0 |
8x8 Frontdesk | 1.0 |
8x8 Meet
Guide | Version |
---|---|
8x8 Meet | 7.5.1 |
8x8 Admin Console Guides
Guide | Version |
---|---|
Auto Attendants | 1.23 |
Devices | 1.23 |
Work Groups | 1.23 |
User Editing | 1.23 |
8x8 Contact Center Guides
Supervisors
Agents
Guide | Version |
---|---|
Contact Center Agent Guide | 9.8.0 |
8x8 Configuration Manager
Guide | Version |
---|---|
Queues and Codes | 9.10 |
Hardware Guides
Hardware Device | Guide |
---|---|
Poly | Hot Desking |
General Guides
Guide | Version |
---|---|
Support Tips | |
Join an 8x8 Meeting | 7.5.1 |
Transferring your telephone numbers to 8x8 | |
Port telephone numbers away from 8x8 | |
Free Adoption Kit |
Question
How do I access 8x8 customer training?
Applies To
- 8x8 Customers
- 8x8 University
- Training
Answer
We offer four different training paths to accommodate various learning styles and viewer availability.
(Free) Quick Tutorial Pages: Great for tech-savvy users.
Viewers can scroll down the page to view the most common Getting Started features or instructions.
- The left navigation bar highlights what's included. In this example, you'll find things like:
- How to log in, forgot password instructions.
- Call, Messaging, and Meeting features.
- Standard settings, and more.
- Most topics include:
- A sentence or two with basic instructions.
- A 2-3 minute feature video, which makes them quick to binge-watch.
- An interactive demo for hands-on practice.
- And downloadable material, like our 88 Second Guides (job aids).
- These Quick Tutorial Pages are also great resources if you're doing UAT testing with a handful of pilot users.
(Free) Self-Paced eLearning Modules: A more in-depth self-guided training experience.
- This solution offers a more in-depth training experience for on-demand viewers.
- Content is free and accessible 24/7 – which is often preferred if you’re juggling Agent availability (or anytime getting all users together at once might be a challenge).
- Users can log in to the eLearning LMS at any time.
(using their 8x8 login credentials or by creating a preferred user/name and password).
(Paid) Online Instructor-led Training: Also known as Virtual Instructor-led or VILT.
Email training@8x8.com.
- Online training is our favorite training method - as it gives us the chance to meet customers live and answer questions.
- Classes are available for both Admins and Users.
- With a recurring open-enrollment self-registration calendar. Users simply select the date and time that works best for them.
- This option drives faster user adoption (which means you’ll spend less time telling people to stop using old methods).
- These are also great for Train-the-Trainer sessions – where we teach your Trainers and arm them with our Training resources – so they can customize content to make it their own and host their own internal training as needed.
- Additionally, we can coordinate private training for just your employees – which gives you the flexibility to remove agenda topics that are unrelated to your environment.
- Cost-wise, it’s become more cost-effective to schedule private training when you’re training in groups of 20 or more users (or 5 or more admins).
(Paid) Onsite Days: Offer the most customization, flexibility, and the best user experience.
Email training@8x8.com.
- In-person training offers a personal touch and a more memorable experience.
- We can structure the day to include any sessions your users need, including things like:
- End-user training
- Floor support for go-live dates
- Demo booths
- Drop-In Q&A
- And more
- These are great for larger deployments and are most effective when planning 2-3 day engagements to reach your entire audience.
Overview
The world is changing and business is evolving to meet the demands of an engaged and savvy workforce, and the challenges posed by threats such as COVID-19. In these times, it's critical that businesses and employees are enabled to engage remotely.
Due to these concerns, we at 8x8 expect to see a surge in the use of our products amongst the distributed workforce. We have taken the necessary steps and created this Business Readiness Kit for you, including a team-wide messaging template, handy instructional resources, and best practice guidelines. Feel free to share this entire kit or relevant components with your team or organization.
IT Email Template (for internal communication)
Copy and paste this template to communicate with your end users via email.
Note: The example below specifically references the current COVID-19 outbreak issue, which has prompted many organizations to take up remote work responses. You can, of course, tailor it to suit your needs if they are more generic or based in a different context.
Suggested Remote Work Email Template |
---|
Subject line: Be safe. Work remotely with 8x8 cloud communications solution Preview text: Find why you won’t miss a beat while working from home |
Body copy: Dear Colleagues, Due to the continued concerns surrounding COVID-19, we are taking it upon ourselves to adopt measures that protect our employees while ensuring the continued success of our business. Fortunately, IT has deployed 8x8 cloud communications to minimize any disruptions within your day-to-day workload. Here are a few resources that will enable you to have a productive home working experience with 8x8. The 8x8 Mobile App:
The 8x8 Desktop App:
Your IT Team P.S. For more info on how 8x8 is making remote collaboration easier than ever, watch this. |
Training & Documentation Resources
How-to Videos
8x8 Mobile App Navigation
An introduction to the 8x8 Work for Mobile interface.
An introduction to the 8x8 Work for Mobile interface.
8x8 Desktop App Navigation
An introduction to the 8x8 Work for Desktop interface.
An introduction to the 8x8 Work for Desktop interface.
8x8 Meetings Navigation
Explore the 8x8 in-Meeting experience.
Explore the 8x8 in-Meeting experience.
8x8 Standalone Meetings
Explore the handy features in the 8x8 Meet Standalone interface.
Explore the handy features in the 8x8 Meet Standalone interface.
Turn an 8x8 Call into a Meeting Instantly
Learn how to use the new Promote to Meeting feature in 8x8 8x8 Work for Desktop and Mobile.
Learn how to use the new Promote to Meeting feature in 8x8 8x8 Work for Desktop and Mobile.
Quick Reference Guides
Best Practices
Tip and Tricks
Ensuring emergency services follow you
When moving your base of operations, make sure that local emergency services know where you are when you call them on your 8x8 line. See Update E911 Address in 8x8 Work for Desktop.
Taking phone calls on your 8x8 8x8 Work for Desktop app
If you normally make and receive calls using your desk phone in the office and are now intending to use computer audio, ensure your 8x8 Work for Desktop application has the Call Using feature set to Computer audio options. See Adjust Call Using Settings in 8x8 Work for Desktop.
Note: Alternatively, you can configure Call Using to Call Using Preferred Devices in 8x8 Work for Desktop.
Improving call quality with Wi-Fi
Sometimes call quality can be affected by your Wi-Fi network. To determine if your internet connection can support high-quality cloud communications, click here to try our network VoIP Test.
Improving call quality using the 8x8 Work for Mobile app
Internet coverage unreliable? Try enabling Mobile Assist, which will use cellular data (minutes) instead of mobile data (Wi-Fi or 3G/4G). See Handling 8x8 Work for Mobile Calls Over Cellular Service Instead of Data.
Getting rid of background Echo in the 8x8 Work for Mobile app
Hearing an echo during a call or meeting in 8x8 Work for Mobile? See Echo in the Background During a Call or Meeting
Setting Business Hours in the 8x8 Work for Mobile app
Business Hours allow you to set a schedule of availability during specific days and hours via your 8x8 Work for Mobile app. See How to Set Business Hours on 8x8 Work Mobile.
Objective
Accessing the 8x8 Learning Management System (LMS) as an 8x8 Partner.
Applies To
- 8x8 Partners
- LMS
Procedure
- Navigate to PartnerXchange.
- Select the Training tab.
- Select Training & Certifications.
- Begin your training!