Objective

Applies To

• Obihai ATA Adapters

Procedure

1. Use an RJ-11 telephone cable to connect the Phone port to an analog phone or fax machine.
2. Use an Ethernet cable to connect the Internet port to your router or switch. Note: If you connect directly to a broadband modem, you must first configure your Obihai ATA to act as a router.
3. Connect the AC power adapter to the Power port and plug the other end into a wall socket.
4. Lift the phone handset and follow the voice instructions to enter the activation code. You may hear a dial tone for a few seconds before being prompted to enter the activation code.
5. After activation is successful, you will hear a message confirming that your ATA has been activated.

Objective

Applies To 

• Obihai ATA (OBi300/OBi508) 

Procedure 

Reset the Obihai ATA to Factory Defaults through web GUI

1. Connect your device using the ports on the back panel. You will need either an analog phone or a fax machine with an analog phone to get the device's IP address using the phone port.
2. Using a connected analog phone, dial * * * * to access the device's IVR menu.
   Note: After provisioning, dial * * * * # to access the device's IVR menu.
3. Press 1 to retrieve the device's IP address.
4. In a web browser on a computer on the same network as the phone, browse to the device's IP address.
5. Log in using the following credentials
   • Username: admin
   • Password: admin
     
     Note: After provisioning, use the MAC password to log in to the web GUI. See What is the administrator password for my phone or adapter?

Enable the Web GUI

1. Dial ***0 from the phone.
2. Enter 30#.
3. Press 1 to Enter a New Value.
4. Press 1# to Enable.
5. Press 1 to Save.
6. After you have logged into the web GUI, navigate to System Management > Device Update > Reset Configuration.
   
   
7. Click Reset allow the device to reboot.

Reset the Obi ATA to Factory Default using the reset button

1. Power on the OBi device.
2. Locate the Factory Reset button access hole on the bottom of the OBi. It is a circular hole (a little larger than the others) just above and to the left of the Model ID on the product label.
3. Using a paper clip or similar instrument, depress the button inside the hole for 15 seconds.
4. The Power LED will flash red. This indicates you may release the button and the OBi will now be reset to its factory defaults.
   
   Note: A service provider may restrict some settings from being reset to a factory default.

Check Firmware Version

1. In a web browser on a computer on the same network as the phone, browse to the device's IP address.
2. Log in using the following credentials. Note: After provisioning, use the MAC password to log in to the web GUI.
   • Username: admin
   • Password: admin
3. After you have logged into the web GUI, navigate to Status > System Status.
4. Under Product Information, locate the Software Version.
5. If the firmware version listed is version: 
   3.1.2 (Build: 5896) for 1 port OBi 300
   4.0.5 (Build: 5980) for 8 port OBi 508
6. Proceed to the steps to  manually provision the Obihai ATA into production .
7. If the firmware version listed is not up to date, please upgrade the firmware before moving on to manually provisioning the device.

Upgrade Firmware (If Needed)

1. If a firmware upgrade is needed, download the appropriate firmware version: OBi508 or OBi300.
2. In a web browser on a computer on the same network as the phone, browse to the device's IP address.
3. Log in using the following credentials. Note: After provisioning, use the MAC password to log in to the web GUI.
   • Username: admin
   • Password: admin
4. After you have logged into the web GUI, navigate to System Management > Device Update > Firmware Update.
   
   
5. Click Choose File and select the downloaded firmware file from your computer.
6. Click Update.
7. Allow the device to reboot.
8. Proceed to the next section.

Manually Provision the Obihai ATA into Production

1. In a web browser on a computer on the same network as the phone, browse to the device's IP address.
2. Log in using the following credentials. Note: After provisioning, use the MAC password to log in to the web GUI.
   • Username: admin
   • Password: admin
3. Go to System Management > Auto Provisioning > ITSP Provisioning > ConfigURL.
   
   
4. Uncheck the Default box and enter Value or select and copy the following Provisioning link: 

https://obicfg.8x8.com/obihaiata/server.cfg;https://obicfg.8x8.com/obihaiata/${mac}.cfg;https://obicfg.8x8.com/obihaiata/${mac}-cust.cfg

5. Scroll down to very bottom of the page and click Submit.
6. Then on the upper right, click Reboot.
7. Allow several minutes for the device to reboot and connect to the 8x8 servers. When rebooting is complete, Activating an Obihai ATA Adapter.

Objective

Applies To

• AudioCodes MP112 ATA adapter
• AudioCodes MP114 ATA adapter
• AudioCodes MP118 ATA adapter
• AudioCodes MP124 ATA adapter

Procedure

Device Certificates

Restoring to Factory Default Using the Reset Button

1. Boot device up completely with the ethernet cable plugged in.
2. wait for fail light to turn off (MP124 LAN light doubles as fail light).
3. unplug the ethernet cable.
4. Hold the reset button for 10 seconds.
5. Let go of button.
6. Wait 2 minutes for fail light to go out.
7. Then wait for ready light to go green.
8. Plug in the ethernet cable again.

Using the Voice Menu (IVR) to Obtain the IP Address

1. Using an analog phone, connect to port 1.
2. Dial ***12345 to access IVR.
3. Dial 1 # to get the IP address.

1. Using an analog phone, connect to port 1.
2. Dial ***12345 to access the IVR.
3. Input 7 # to enter DHCP Menu.
4. Input # to change.
5. Input 1 # to enable.
6. Input 1 to save.
7. Reconnect the LAN cable.
8. Dial ***12345 to access IVR.
9. Dial 1 # to get the IP address.

Workaround When Voice Menu (IVR) Does Not Work

1. Factory Reset the device.
   1. Remove the LAN Cable.
   2. Hold the reset button for 8 seconds (if this does not work, try for 10 seconds).
   3. Wait for the Ready Status to be Green.
   4. Re-plug the LAN cable.
2. Plug the ethernet cable into the device and your laptop.
3. Make your IP address of LAN static to 10.1.10.20.
4. Access the ATA device on 10.1.10.10.
5. Load the bootstrap ini file with the steps stated above.
6. Unplug the ethernet cable from the laptop and connect it to POE.
7. Wait for the device to reboot. Note: Never reboot a device if some of the lights are RED!
8. If needed, manually reboot the device.

Update Firmware if Not on Version 6.x

1. To access the AGUI, In browser navigate to https://<IPADDRESS from IVR>.
   • Username: Admin
   • Password: Admin
     
     
2. Check the firmware version by going to Status & Diagnostics > System Status > Device Information > Versions > Version ID.
3. If the firmware is up to date, skip to the next section to load the bootstrap INI file.
4. Go to Device Actions.
5. Save the configuration file.
   
   
6. Create one empty ini file which will be used to wipe out the configuration.
7. Go to Software Wizard.
   
   
8. Load the latest firmware.
   
   
   
   
   
   
   
   
9. Load the empty ini file.
   
   
10. Click Reset.
    
    
    
    
    
11. After rebooting, open Wireshark Listen on all interfaces and type syslog to monitor logs.
12. Go to https://<IPADDRESS from IVR>.
13. Check the firmware version.

Load the Bootstrap INI File

1. Go to Device Actions.
   
   
2. Click Load Configuration File.
   
   
3. Click Choose File and select the bootstrap ini file.
   
   
4. Click Load INI File.
   
   
5. A message will appear. Click OK.
   
   
6. Wait for the device to reboot. The screen will display, "Loading in Progress...," and then you should be taken back to the login screen.
   • Note that if you see the following error message, it can be safely ignored. Just click OK.
     
     
7. If the screen is stuck at "Loading in Progress" for over five minutes, refresh the page and you should be taken back to the login screen.
8. To verify if the Line or Port is registered, go to Status & Diagnostics > VoIP Status > Registration Status.
   
   

Set a Static IP Address on AudioCodes, If Needed

1. In the 'IP Settings' page (Configuration tab > VoIP menu > Network menu > IP Settings page item) enter the IP Address, Subnet Mask, and optionally the Default Gateway Address of the AudioCodes Gateway.
2. Click Submit to apply the changes. Note: The IP address is immediately changed when pressing Submit, but it is not permanently stored. Without resetting or powering off the device, you need to log on to the Gateway using its new IP address in order to Burn the new IP address to flash:
3. Change the IP address of your PC to match the new settings of the gateway. The PC and Gateway must be on the same subnet.
4. Re-access the Gateway using the newly assigned IP address.
5. Click Burn to permanently apply the changes.

Additional Information

Current Firmware Versions

For MP112, MP114, and MP118 click here to download the zipped file.

The MP124E uses its own firmware, click here to download the zipped file.

Objective

Admin Console no longer supports the Cisco/Linksys SPA122 ATA.

Applies To

• Cisco/Linksys SPA122 ATA Adapter

Procedure

Before You Begin! In order to complete provisioning of your Cisco/Linksys SPA122 ATA adapter, you will need to: Ensure the computer you will use is set up for DHCP. (Unless you or a network/IT admin has manually configured your computer with a static IP address, this should typically be unnecessary.) Note the adapter's administrator password.

1. Using a LAN/Ethernet cable, connect the computer to the yellow Ethernet (LAN) port of the SPA122.
2. Open Internet Explorer browser (IE is required to ensure the adapter's configuration page displays properly).
3. Access the adapter's web interface (GUI) by browsing to http://192.168.15.1. If this address does not work to access the web GUI:
   1. Connect an analog phone to the PHONE 1 port.
   2. Dial * * * *.
   3. When the IVR plays, dial 1 1 0 #. The WAN IP address will be read back to you.
   4. Note the IP address, then enter it into the browser to access the web GUI.
4. Log in: admin / (administrator password)
5. Click Voice > Provisioning.
6. Enter both of the following Profile Rule addresses:
   • Profile Rule: https://lscfg.8x8.com/linksys/spa1xx.cfg
   • Profile Rule B: https://lscfg.8x8.com/linksys/$MA.cfg
     
     
7. Click Submit.
8. Disconnect your PC from the yellow Ethernet (LAN) port.
9. Connect the SPA122 to your router/switch using the blue Internet (WAN) port.
10. Power-cycle your SPA122 (remove it from its power source for at least a full minute, then power it back on).

Objective

• Obtained the correct ATA adapter IP address.
• Adapter and computer are on the same network.
• When trying to access the IP address on any browser you received an error "site can't be reached."

Applies To

• Obihai ATA Adapters

Procedure

Resetting an Obihai Adapter

1. Using the end of a paperclip, depress the reset pin, located on the bottom-left side of the Obihai. As illustrated below, it is located on the left side of the Obihai. Note: Be sure the paper clip is inserted straight and perpendicular to the box and not at an angle.
   
   
2. While keeping the reset pin depressed, plug-in the power cord.
3. The Power LED will turn red, then become solid green.
4. Keep depressing the reset pin while this is occurring.
5. After 10 seconds, the Power LED will start to flash green (slowly).
6. Release the reset pin.
7. Within 5 seconds, the Power LED will start to flash green rapidly for about 3 seconds.
8. Next the Power LED will change to red briefly indicating the OBi is now rebooting.

Objective

Applies To

• HT801
• HT802
• HT814
• HT818

Procedure

Locate the IP Address After Connecting to Your Network via the Internet Port

1. Connect an Ethernet cable to the internet port on the Grandstream device and connect it to your network.
2. Connect an analog phone to the phone port 1, dial *** and the phone will prompt “Enter a Menu Option”
3. Dial 02 to read out the current IP

Manually Provision the Grandstream ATA into Production

1. In a web browser on a computer on the same network as the phone, browse to the device's IP address.
2. Log in using the default credentials.
   • Username: admin
   • Password: admin
3. After you have logged into the web GUI, choose Advanced Settings from the top menu.
   
   
4. Scroll down on this page to the option for the Config Server Path and replace the line with: gsata.8x8.com/gsata
   
   
5. Scroll down to the bottom of the page and click Apply.
6. Scroll down once more to the bottom and click Reboot.
7. Allow several minutes for the device to reboot and connect to the 8x8 servers. When rebooting is complete, continue on to activate your Grandstream ATA.

Factory Reset

1. Unplug the Ethernet cable.
2. Locate the Reset hole on the back panel of your HT8XX.
3. Insert a pin in this hole, and press down for about 7 seconds.
4. Take out the pin and the unit will restart, with all settings restored to factory defaults.

Additional Information 

WAN (Internet LED) Connects the ATA to your router, switch, or modem using an Ethernet RJ45 network cable. This indicates a network connection, but not access to the internet. The ATA phone ports can register without a phone being connected. To test if the ATA is recognizing a phone is connected, take the phone off the hook (lift receive/press call button). If the port light that the phone is connected to starts to flash, then the ATA sees the phone. If this doesn't happen, then try another handset. If no phone is available or the phone not connecting, ensure the PC/laptop is connected to the same network, open CMD, and run arp -a. This will show the devices on the network, their Mac addresses, and the IP's given to them.

Objective

Note: This has not been tested on all door systems.

Assistance with this type of customization will need to be handled by 8x8 Professional Services. Please contact your account representative for consultation.

Applies To

• Obihai ATA

Procedure

1. Connect your device using the power, internet, and phone port on the back of the device. You will need either an analog phone or a fax machine with an analog phone to get the device's IP address using the Phone port.
2. Using a connected analog phone, dial * * * to access the device's IVR menu.
   • Note: After provisioning, dial * * * * to access the device's IVR menu.
3. Press 1 to retrieve the device's IP address. Note the IP address down.
4. Type the IP address in a web browser on a computer on the same network as the Obihai to access the web GUI.
5. Log in using the device password. See Get Device Information and Passwords in 8x8 Admin Console.
6. After you have logged into the web GUI, navigate to System Management > Auto Provisioning
7. In section Auto Firmware Update and ITSP Provisioning, change the Method to Disable.
   
   
   
8. Hit Submit at the bottom of the page.
9. Now navigate to Physical Interfaces > Phone 1 Port
   1. This can also be set up for 8 port Obihai by going to each Phone Port:
      
      
10. In section Phone Port, change DigitMap from (****|(Mpli)) to (<Sx:yyyy>).

    where x = seconds before beginning auto dial and yyyy is the destination extension, ring group or DID, S can equal 0-9 [seconds]

11. Hit Submit at the bottom of the page, on the new page click return.
12. On the top right it will show an icon of Reboot Required, right above it, click the Reboot button to complete the setup.
    
    
    
13. Once the device is back up, pick up the phone and it will auto-dial the number/extension you inputted. When the phone is picked up it will be silent.

Objective

Applies To

• Grandstream HT801
• Grandstream HT802

Procedure

1. Use an RJ-11 telephone cable to connect the Phone port to an analog phone or fax machine.
2. Use an Ethernet cable to connect the Internet port from the adapter to your router or switch. 
3. Connect the AC power adapter to the Power port and plug the other end into a wall socket.
4. Give the adapter time to start up and wait for all device lights to finish until the device is idle.
5. Lift the phone handset and follow the voice instructions to enter the activation code. You may hear a dial tone for a few seconds before being prompted to enter the activation code.
6. After activation is successful, you will hear a message confirming that your ATA has been activated.

Additional Information