Platform Switch is an event where a tenant is moved from a primary platform to a secondary platform within the data center. Learn more here.
Assign available licenses to a Contact Center tenant so they can be assigned to a user in 8x8 Admin Console.
The administrator needs to be set as a super user to be able to have the Save option available.
The compatible audio format to be used in 8x8 Contact Center is an 8 kHz, 16-bit, monaural WAV file.
To create a menu option to prompt the caller in 8x8 Contact Center, create or edit a script to include the necessary Say Objects and Menu options. Click here to learn the full steps.
If agents are unable to make Outbound calls in 8x8 Contact Center, check the Outbound Phone Codes, then clear the cache and cookies from the browser. Learn more.