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Screen Recording services have the ability to capture agents' desktop screens. Click here to download the Screen Recorder Client for Mac and Windows.
Learn how to prepare your network and agent workstations to operate with your 8x8 Quality Management and 8x8 Speech Analytics application from the guide here.
Quality Management allows you to search for inbound or outbound calls. Learn how to search calls for calls in Quality Management from the steps listed here.
To determine if a user is allowed to see calls and users belonging to a group, first identify the groups that the end user is assigned to. Learn more here.
To add missing words from the dictionary to Speech Analytics, log into Speech Analytics and add a new Topic or Topic Category. Learn more from the steps here.
Call recordings can take several hours to populate.