Find the list of Default Audio Files for Music on Hold, Call Queue and Ringing Audio here. Default audio files available for download here.
Call Queue group voicemail options can be accessed by dialing in from within your 8x8 phone network and entering the Call Queue's voicemail password. Learn more.
To view a Call Queue, log in to Admin Console and click Call Queues to be taken to the Call Queues menu. Learn more here.
To create a Call Queue, log into Admin Console, click Call Queues and select Create Call Queue. Learn more here.
When a call is ringing on the agent's phone, it is not in the call queue, so the caller is not able to press option 2 for voicemail while the call is ringing on the agent's phone.
You can enable agents to log in and out of call queues in Admin Console. To log in or out of Call Queues from a desk phone, dial 5 5 7 from an extension that is part of any call queue. Learn more here.
Enabling this does not notify the caller that the option is available. At least one of the audio files (Initial Queue Greeting, Music-on-hold, or Repeating Queue Message) should be modified to include the notification. Usually this notification is contained in the Repeating Queue Message.
The Call Queue Repeating Message isn't playing? Add an extra message in the Auto Attendant so the caller hears an additional message before queuing. Learn more.