Having issues with a number you have ported in to 8x8? Read more to resolve this issue.
To check the status of a number transfer in Admin Console, navigate to Porting Status in the Filters menu. Learn more here.
To swap phone numbers between users or between services, click the X that corresponds with the number you would like to move. Learn more from the steps here.
To assign and unassign numbers in Contact Center, log in to Configuration Manager as an administrator and navigate to Channels. Learn more here.
Unable to assign a number to a user or service in Admin Console? Check the number status of the Assigned To column to resolve the issue. Learn more here.
To use a phone number as the Caller ID, navigate to Use as shared caller ID from Admin Console and enter the phone number. Learn more here.
Blocking outbound calls from certain prefixes requires Professional Services engagement. Create a case with 8x8 Support for assistance.
Use a CSV file to bulk upload user information when a port has been submitted but not completed. This will allow you to set temporary numbers until the port completes.
In Admin Console, you can see all the phone numbers associated with your 8x8 account.
In the event you receive an Account or PIN Rejection, follow the Account or PIN Rejection instructions. Otherwise, continue with the information below.