Help Center

You can manage Call Recordings by logging into 8x8 Admin Console. Learn how to Download Recordings or Delete Call Recordings from the steps listed here.

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To download call recordings in 8x8 Work for Desktop, navigate to Call Recordings and click More Options and select Download. Learn more here.

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To enable the ability to record calls selectively, log in to Admin Console and edit the Call Recording Settings for the user. Once enabled, the user will be able to start and stop recording in 8x8 Work for Desktop.

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Call Recordings

Manage Call Recordings in 8x8 Admin Console

Download Call Recordings from 8x8 Work, Admin Console, or Cold Storage

Enable Call Recording in 8x8 Admin Console

Removing or Adjusting the Call Recording Announcement in Admin Console

Can I disable call recording email notifications?

Cloud Storage Service Public API Region Discovery

Cloud Storage Service Public API Creating Keys and Authenticating

Managing Call Recording Storage Policy in 8x8 Admin Console

Assigning Call Recordings Permission to a Specific Site Scope

Restrict Access to Call Recordings

Delayed Audio with Call Recording Enabled in 8x8 Admin Console

Changes to Call Recording Link Behavior

Call Recordings Missing in Admin Console

8x8 Storage Add-Ons and Admin Console Storage Policy

Are 8x8 call recordings encrypted at rest?

Record Calls Selectively with 8x8 Work for Desktop