Overview

Technical Requirements

Zero Touch Provisioning

For Quick Testing with an issue present (Audio issues are occurring right now)

1. Download and run WinMTR. See Download WinMTR Ping and Traceroute Tool .
2. Run two simultaneous tests, one to google.com and one to the closest media server:
   • India: 124.124.82.233
   • Amsterdam: 64.95.100.100
   • Brazil: 168.90.173.118
   • Singapore: 117.20.40.201
   • West Coast US: 192.84.16.2
   • East Coast US: 8.28.0.2
   • United Kingdom: 217.163.57.2
   • Australia: 103.239.164.2
   • Hong Kong: 103.252.162.2
3. Run test for a minimum of 2 minutes and a maximum of 5 minutes.
4. Stop the test and review the results.
5. The latency and/or packet loss issue should be visible on both results. 
6. After interpreting the results, if the problem is outside the LAN, contact the ISP and report the latency and/or packet loss issue from the issue hop.
   • If there is packet loss or high latency only to the 8x8 Data center the fragmentation test will need to be run from the Network Utility Download .
   • If fragmentation fails the MTU may need to be adjusted on the LAN or the ISP is not supporting fragmentation on the route to 8x8. If the ISP is not supporting fragmentation on the route they will need to be contacted.

Longer-term Testing for Intermittent Issues

Definitions and Tolerance Levels

Latency

Compensating for Latency

Jitter

Jitter Measurements

Compensating for Jitter

Fragmentation

Supporting Fragmentation

Packet Loss

Tolerance Levels:

• Packet Loss: Less than 0.3
• Jitter Rate: Less than 20
• Latency: Less than 120 ms

Additional Information

• Fragmentation Definition
• MTU definition

Overview

ISP DNS List

Comcast DNS

• 75.75.75.75
• 75.75.76.76

Time Warner DNS

• 209.18.47.61
• 209.18.47.62

 Brighthouse DNS

• 65.32.1.65
• 65.32.1.70

ATT DNS

• Primary DNS: 68.94.156.1
• Secondary DNS: 68.94.157.1

Century Link DNS

• Primary DNS: 205.171.3.65
• Secondary DNS: 205.171.2.65

COX DNS

• Primary DNS: 68.1.16.107
• East Coast DNS: 68.1.16.108
• West Coast DNS: 68.111.106.68

Sudden Link DNS

• Primary DNS: 208.180.42.100
• Secondary DNS: 66.76.175.100

Frontier DNS

• Primary DNS: 74.40.74.40
• Secondary DNS: 74.40.74.41

8x8 GTM

• 8.28.0.9
• 192.84.18.11

Overview

Applies To

• X Series Platforms
• Technical Requirements

Abbreviations

Terminology

• Jitter: A measure of the time interval between data packets as they reach their destination. A low degree of jitter indicates a relatively steady stream of data packets.
• Packet loss: Data, such as a VoIP transmission, is sent over the Internet in the form of packets. Packet loss occurs when some of these packets do not arrive at their destination. For each packet loss, a small amount of speech is cut out. If the degree of packet loss is high, conversation audio can sound very choppy, delayed, or unclear.
• MOS score: The higher your MOS score, the better your VoIP experience will be. A MOS score is measured on a scale of 1 to 5, in which 5 represents the best possible call quality, and 1 represents the worst possible call quality. The range is subjective and based on normative data collected from experimental trials.

Firewall Guidelines

Default Recommendations

DNS

NTP

SIP-Application Level Gateway (ALG)

Firewall Rules

• UDP session timer: 660 seconds 
• TCP session timer (TLS connections only, port 5443): 300 - 700 seconds

Application and Browser-Based Interfaces

• Google Chrome version 70 or later
• Mozilla Firefox version 48 or later
• Microsoft Edge (any)
• Apple Safari version 9 or later

Proxy Server

Physical Instruments

Citrix

Network Considerations and Recommendations

Requirements

Considerations

QoS / Priority

8x8 DSCP / CoS Values Applied

8x8 Outbound Datacenter Ports

Optional Services

Applications Requiring Outbound Connections

Applications Requiring Incoming Connections

8x8 Datacenter IP Ranges & Domains

IP Ranges

Domains

Contact Center as a Stand Alone Service

Additional Resources

• Oracle IP ranges (full)
• Jitsi IP ranges (full)

• Microsoft Teams

Question

Applies To

• WinMTR
• Networking
• Windows 

Answer

What does MTR do?

• Average % of packet loss.
• Total packets sent and received.
• Best, average, worst and last latency test result.

How do I interpret MTR results? What do they mean?

Additional Information 

Overview

Recommended Setup

Quick tips for deployment setup

• Ethernet connection is almost always faster than wireless networks. It provides the best connectivity, because it’s protected from wireless interference. The main factor that might impact connectivity over Ethernet is when another application takes over the capacity or old cables and connectors have been used (e.g., Cat3 or below) .
• Wifi is preferred over cellular networks at work or home locations. However, in public spaces where wifi networks may have capacity or connectivity restrictions, you might consider using cellular internet. In the case of using cellular data, LTE/5G is especially preferred in public locations.
• VPN servers may have capacity limitations that may slow down your internet speed. Either turn off the VPN or consider VPN split tunneling. Split tunneling provides two connections at the same time. A secure connection and an open connection to the internet. It enables you to decide which apps are routed through your VPN while others send the data through a regular network. You can ask your IT administrator for a split-tunnel set up.

Number of connections to your network

Reducing wireless interference

Physical connectivity

SCT Notifications and Alerts

Insufficient Bandwidth issue 

Lossy network or high latency

• Check if you’re on the correct connection. See preference order in the Quick tips for deployment setup section.
• Check if there’s direct line of sight between your device and the wifi router, and consider moving closer. Walls, microwave ovens and other heavy duty electro-magnetic devices can interfere with your connection. 
• Check if there is another application (like video streaming or gaming) running in your workspace. If your workspace doesn’t have sufficient capacity to handle several high performance applications, gaming and streaming applications can interfere with the 8x8 application. Consider closing these other applications. 

Additional Resources

• SoHo Networking Design Best Practices
• X Series Technical Requirements

Overview

Reasons

1. Public IP Changed

2. NAT Port Changed

• TCP timer is less than 300 - 700 seconds (TLS connections only, port 5443)
• UDP timer is less than 300 seconds
• Ensure all devices have a unique NAT Assignment (for example each device has a unique IP:Port combination)
• General NAT assignment/session issue with Edge: When making corrections to timers, make sure you apply to all layer 2 or 3 devices as some networks may have multiple firewalls and access points in line.

3. Device has lost registration with 8x8

4. Issues with SIP Signaling or Session Timers

5. Incorrect Call Control

• For Contact Center customers: Rather than attempting to use the call control (park, hold, transfer, etc) from your physical device or the 8x8 Work application, call control must be done from the Contact Center Agent Workspace interface. 8x8 Contact Center should be set up where Work applications do not present call control features.
• When the 8x8 Work for Desktop application is set to Call Using Deskphone, you must use the desk phone for call control options.

6. Remote side disconnected unexpectedly

7. Wireless Headset Disconnects

• Check battery
• Check within range
• Update Firmware or OS on device

8. Loss of Internet

• Check internet connection
• Check Wi-Fi status (See also SoHo Networking Design Best Practices

9. Loss of Power

10. Carrier Issue

Getting Help from 8x8 Support

Important information to have available

• If you have an open ticket provide the ticket number, or reference that there was an open ticket for this previously
• What was the exact representation/experience when this happened
  • Example: I was on the call for 1 min talking and then the call dropped, caller called back and said they could not hear me.
  • Example: I was on the call for 45 seconds and then could not hear anything, eventually the call ended.
  • Example: Call was very choppy, very hard to understand, audio cutting in and out and then it was gone.
• Were you on a hard phone, Work for desktop, or Work for Mobile
• Were you In the office, at home, or "on the road"
• Do you have more than 1 WAN link?
  • If yes, how is load balancing, load sharing, failover, SDWAN implemented?
• Were you on WiFi or Hard Wired?
• What was the time & date of the call along with the Caller ID (Inbound) or Number Dialed (Outbound) as well as your extension number
• Approximately how many times has this happened to you previously, and does it happen to others in the organization

Network Utility and MOS Score are not usually necessary

Overview 

Before and During Your Upgrade

Account Manager vs Admin Console

Training & Helpful Links 

• Work Admin & Configuration Training - Self-paced training courses providing administrators with the ability to perform common 8x8 Work administrative tasks.
• 8x8 Admin Console Web Guide - The complete administrative user guide.
• 8x8 University 8x8 Admin Console Training - Get to know the basics of of using 8x8 Admin Console in this free online course.

X Series Upgrade Impact

8x8 Configuration Manager for Contact Center

8x8 Contact Center Administrator Permissions

• The primary and secondary admins username and password will remain the same after the upgrade.
• Admins assigned granular admin access prior to the upgrade will have full user administrative privileges after the upgrade, such as create, edit, view, and delete users. Permissions can be removed after your account is upgraded. 
• Further admin permission details:
  • Admins that have access to Virtual & Toll Free Numbers and Number Transfer Requests in Account Manager will be given access to Virtual Contact Center Channels after the upgrade.
  • Admins that have access to Channel Rerouting in Account Manager will be given access to VCC Routing Plans after the upgrade. 
  • Admins that have access to Contact Center Calling Plans in Account Manager will not be given any certain admin access to VCC.
• After your account upgrade, if newly created Virtual Contact Center admins do not have the Virtual Contact Center Config Mgr icon in their Application Panel there are two options to resolve: 

See also: Viewing and Creating X Series User Roles

Channel Routing Plans

• After your account upgrade only the latest version of your Alternate routing plan will be available, and any additional Alternate plans will be lost.
• The Normal routing plan will remain the same.

See also: Create a Rerouting Plan for Contact Center in 8x8 Admin Console

Creating Contact Center Users In The 8x8 Admin Console

• After your upgrade, if you need to create new 8x8 Contact Center agents, this will need to be created in the 8x8 Admin Console. The process to configure the user in Configuration Manager for Contact Center will be the same after your upgrade. 
• For details on this process see links below.

See also: Creating & Adding 8x8 Contact Center Users  Creating & Adding Dedicated Extensions   Add an Agent to 8x8 Contact Center

Password Policy Support

• Your current password policy settings will remain the same after your account upgrade. 
• You will not have the ability to edit these password policy settings after your account is upgraded. 
  • At this time there is no option available in the 8x8 Admin Console or Configuration Manager for Contact Center to edit password policy settings.
  • The ability to edit password policy settings will be available in the Admin Console in the coming months.
• To modify your password policy settings after your account is upgraded reach out to Support for assistance to make adjustments.

8x8 Admin Console

Adjunct Lines

• While only the primary extension of adjunct lines is included in the upgrade, all lines tied to the primary will continue to work as normal after the upgrade.
• Any changes attempted to be made to the primary user profile after the upgrade will not actually push to either the primary or the other lines.

Advanced Call Forwarding

• Advanced call forwarding rules are not visible in 8x8 Admin Console, however, these rules will still function as expected after the upgrade.

Advanced call forwarding rules will continue to work until any change is made to the user profile. These rules will be removed and will need to be reset again in the 8x8 Admin Console.

Auto Attendants 

• All your Auto Attendant profiles from Account Manager (both active and inactive) are included in your system upgrade.
• After the upgrade, submenus that are shared between Auto Attendant main menus (BH/AH) will not be visible in 8x8 Admin Console until the Monday following the upgrade. This is a display issue only, calls to these Auto Attendants will continue to route as expected and will not be impacted.
  • When this display issue is resolved on Monday, Auto Attendants main menu that shared a submenu in Account Manager will each have their own submenu. 
• Admin Console supports the ability to create one Auto Attendant schedule and apply it to multiple Auto Attendants on your account.
• Auto Attendants included in the upgrade that have never been turned on before can only be turned on by support after the upgrade.
• After the upgrade all Auto Attendant profiles will continue to work as expected, but in order to make changes to the Default Auto Attendant (extension 444) in Admin Console you will need to edit and save changes to the (extension 445) Auto Attendant instead. Any changes made to the (ext 445) Auto Attendant will reflect for the Default Auto Attendant (ext 444). 
  • This will not cause any changes to your current call routing setup for the Default Auto Attendant (ext 444). Calls routing to the Default Auto Attendant (ext 444) will still route as expected. 
  • Admins can remove the phone numbers from the Default Auto Attendant (ext 444), but if the phone numbers are not promptly reassigned to another service this will cause downtime until the numbers are reassigned.  
  • Avoid deleting the (ext 445) Auto Attendant, as it will disconnect the two Auto Attendants and calls to the Default Auto Attendant (ext 444) will no longer route correctly.
  • When in edit mode for these Auto Attendants, yellow banners will display at the top of the page with further details. (See screenshots below)
•  If you have issues with your Auto Attendant(s) after your account upgrade reach out to support.

See also: Set up an Auto Attendant in 8x8 Admin Console

Billing & Licenses

• Billing settings have been moved to the My 8x8 Support Portal. See How do I use the 8x8 Support Portal (My 8x8)?
• Your bill will be shorter and easier to read as individual service lines are now packaged into bundled services called Licenses.
• After your account upgrade there will be a slight difference with how phone numbers are listed in your billing statement. Phone numbers that are assigned to a users profile with an extension (X Series service) will have more than one listing in your billing statement (as listed and shown below) :
  • Additional Local Numbers are priced based on the contract price
  • Numbers assigned to a user profile with an extension (X Series service) are priced at 0
• This is expected behavior and does not indicate a discrepancy in your bill.

See also: Checking Billing Statements in the 8x8 Support Portal

Call Logs & Reports - Analytics

• Ongoing reports for billing call logs will continue to work after the upgrade.
• Any scheduled reports created before the upgrade will not be available after the upgrade and will need to be recreated after the upgrade. To save these reports we recommend downloading your scheduled reports before your upgrade date. 
• For assistance navigating to the Analytics section in the 8x8 Admin Console see the documentation linked below. 

See also: Run Call Log Reports in 8x8 Admin Console

Call Queues

• Users listed in both the primary and secondary member groups will be included only in the primary member group after the upgrade. 
• Admin Console supports users to be added to either the primary or secondary member groups, but not both. 

See also: Setting Up Call Queues

Communication Preferences 

• Management of communication preferences with regard to 8x8 e-newsletter, satisfaction survey, and product trial or promotional emails is not supported in Admin Console.

Contact Center Multiple Tenant

• Contact Center Multiple Tenant customers' admins that are not Super Admin or Company Admin,  will have read-only view access to the tenant list in Admin Console. They will not be able to edit any tenant in Admin Console unless another admin which has RBAC permissions, assigns them the tenant's permission.
• Role-based access control (RBAC) is not available for call recordings for Contact Center customers in X series. All admins will see all call recordings for all contact center tenants linked to the PBX.
• New Tenant creation is currently not available.
• Add-on licenses need to be manually assigned to respective tenant in Admin Console.
• CC Analytics will still not support multiple tenant

Conference Bridge

• Individual conference bridges and their dedicated numbers will be replaced with 8x8 Meetings.
• 8x8 Meetings will include a list of domestic and international dial-in numbers for participants that would prefer to dial into the meeting as opposed to joining online.
• The conference bridge extension, 556, is not available to be assigned to users.

Cost Centers

• Existing Cost Centers are included in your account upgrade, and your current setup will not change.
• Cost Centers will be located in the M8x8 Customer Portal under the Billing tab labeled “Cost Center Management”.
  • Admins with the Billing or My8x8 role assigned will have access to Cost Center Management. 
• For further details on Cost Centers in X Series follow this link.

See also: 8x8 Cost Centers

Cross-PBX Dialing Enabled - Multiple PBX Accounts

• Accounts with more than one PBX that do not have cross-PBX dialing setup will have cross-PBX dialing enabled prior to the scheduled upgrade date. 
• 8x8 will enable this feature for these customers within the two weeks prior to their scheduled upgrade date. 
• There is no action to the admins or end-users before or after changes are made.
• Enabling cross-PBX dialing will not cause any changes to your current phone system functionality or dialing flow.
• When cross-PBX dialing is enabled the PBX dialing-code will immediately display in front of your users extension numbers in the contact directory of WorkD and WorkM (formerly 8x8 Work Desktop & Mobile), and will also be visible in the 8x8 Admin Console on the Users page after your upgrade (sample preview below¹). These changes will not be visible in Account Manager. 
• Once this feature is enabled users will have the ability to dial-by-extension across other PBXs using the designated PBX dialing code. 

• No PBX access code or branches = No impact to previous dialing behavior. Upgrade will introduce the ability to cross-PBX dial, which was not present before. 
• PBX access code only = After upgrade no impact or change in behavior for any device type.
• PBX code + branch code = After upgrade no impact or change in behavior for any device type.

See also:  Setting up Cross-PBX dialing in 8x8 Admin Console

Emergency Service Address

• Existing Emergency Service Addresses will carry over as is after your upgrade. 
• A users Emergency Service Address will be located in the user's profile, under the Emergency address section (screenshot below).

See also: Service Addresses - Sites, Additional, & Emergency

Extensions  

• All existing extensions are included in your system upgrade, and will be assigned to users.
• The voicemail extension, 555, cannot be assigned to users.
• The conference bridge extension, 556, cannot be assigned to users.

See also: What is a User Profile and what can I do with it?

Fax Numbers

• All fax numbers, additional and the main fax line tied to a user's extension, are included in the upgrade.
• The fax number tied to a users primary extension will continue to be the main fax number for that user after the upgrade. 

See also:Add Fax Capabilities to a User in 8x8 Admin Console

Integrations: ACT! Plug-In for Windows

Integrations: Click2Pop

See also: Download 8x8 Work for Desktop Caller Info Pop-Up in 8x8 Work for Desktop

Meeting Dial-In Numbers - Dedicated Numbers

• Local and toll-free dial-in meeting numbers tied to a users extension are included in the upgrade, and will continue to work as dial-in numbers for meetings that were created before the upgrade.
  • These dedicated meeting numbers will not be available to view in your system after the upgrade as they are not supported in Admin Console. 
  • Video Meetings offers a full list of domestic, toll-free, and international dial-in numbers for participants that would prefer to dial into the meeting as opposed to joining online.

Messaging & SMS 

• Messaging can be disabled or enabled for all or some users in Admin Console via User Profile Policies.
• The option to allow the entire company to either save or delete message history is not supported.
• As long as messaging is enabled, any user with a US or Canada-based phone number will have SMS available to them.

See also:  Configure a User Policy Profile in 8x8 Admin Console

Metered & Pro (X Series) Services

• Customers moving from our Legacy offering may see the additional X Series Metered or Pro packages listed in their bill after their account is upgraded. The features of these services can be found in the below article: 

See also: X Series Metered & Pro Services Table

Password Policy Support

• Your current password policy settings will remain the same after your account upgrade.
• For a period, you will not have the ability to edit these password policy settings after your account is upgraded.
  • At this time there is no option available in the 8x8 Admin Console or Virtual Configuration Manager for Contact Center to edit password policy settings.
  • The ability to edit password policy settings will be available in the Admin Console in the coming months.
• If you need to modify your password policy settings after your account is upgraded, reach out to Support for assistance to make adjustments.

PBX & Company Name 

• Only PBX Name and Company Name are available for review.
• Phone System Name is not supported.

See also: Check Your PBX Name in 8x8 Admin Console

Physical Devices - Unsupported

• Physical devices and phones are included in the upgrade and will continue to function as normal after the upgrade, but not all makes/models are supported in Admin Console.
• Unsupported devices will continue to operate normally after the upgrade to Xseries. However below we will explain some of the limitations managing them in the future. 
• A banner will display in the users profile where there is an unsupported device assigned.
  
  
• Devices included in the upgrade that are not supported in Admin Console
  • It cannot be edited after the upgrade.
  • It cannot be added back to your account if removed after the upgrade.
  • Will be listed on the Devices page as an Unsupported Device.
• Any changes made to the user profile that has an unsupported device assigned to it will result in the device not working or changes not saving correctly, and the device will need to be replaced. 
  • You will not be able to swap the unsupported device with a supported device. A new user profile will have to be created to activate the new device, and the old user profile can be deleted.
  • To replace the device, contact your Sales Representative to get more information for a new device and the Flex Program.
• Shared Lines (Aastra devices)
  • Shared lines will continue to work after the upgrade, however you will not be able to edit these lines after the upgrade.
  • Shared lines can only be used and configured on Astra devices, which are not supported in the 8x8 Admin Console.
  • We would recommend replacing all Aastra devices on your account with a supported Poly device.

See also: A list of supported devices on Admin Console can be found here. A list of devices not supported on Admin Console can be in Unable to Activate Desk Phone After Upgrading to X Series.

Power Keys

• Existing power keys are included in the upgrade and will be brought over as is.
• While existing power keys will display correctly on the phone after the upgrade, they will not display correctly in the 8x8 Admin Console.
• Editing existing power keys after the upgrade will cause the keys to rearrange incorrectly on the phone, and will still not display correctly in the 8x8 Admin Console.

See also: Configure Power Keys in Admin Console

Primary & Secondary Administrators

• The primary and secondary admins username and password will remain the same after the upgrade.
• Admins with partial permissions to billing will have full access to billing after the upgrade. The same applies for admins with partial permissions to ordering.
• Admins with full access to billing will continue to have full permissions to Billing after the upgrade. The same applies for admins with full permissions to ordering.

See also: Assigning Roles to an X Series User

Receptionist Extension 

• Existing custom receptionist extensions will still work after the upgrade, but editing these extensions is not supported in Admin Console in the front end.
• This includes receptionist extensions that are added to any Call Queues and Ring Groups, which is not supported in the 8x8 Admin Console in the front end. 
• To remove a custom receptionist extension after the upgrade, create a case with 8x8 Support.

SIP Trunk

• There are no facilities in 8x8 Admin Console to edit SIP Trunk configurations in the new X Series environment. To make modifications in the future, submit a case to the 8x8 Technical Support team. More details can be found in the  X Series SIP Trunk FAQ.

Users & User Setting Access

• Users have access to their own user profile options through Account Settings in 8x8 Work for Desktop.

See also: 8x8 Work for Desktop: Navigate Your Settings

Users Assigned Multiple Extensions 

• ​​​​​​Users assigned multiple extensions with one profile currently have the ability to log into their extensions on 8x8 Work for Desktop or 8x8 Work for Mobile with one username and can select the extension they wish to log in to from the list of assigned extensions that display after entering login credentials.
• Logging into an additional (non-primary) extension on the day of the upgrade will cause the voicemails for that extension to be unavailable until after the upgrade. 
• Call recordings will be unavailable after the upgrade for additional (non-primary) extensions. To retrieve call recordings from additional extensions reach out to support.
• After the upgrade, all extensions will have their own individual usernames, and these users will have to log in to each extension individually.
• The user's 8x8 Work login will follow the extension that was last logged into before the upgrade and will include that extension's personal contacts and profile picture.
  • The original username will be assigned to the extension that was last logged into the 8x8 Work application(s): 
    • If a user has 8x8 Work for Desktop only - the most recently logged into an extension on the Desktop app will be assigned the original username.
    • If a user has 8x8 Work for Mobile only - the most recently logged into an extension on the Mobile app will be assigned the original username.
    • If a user has 8x8 Work for Desktop & 8x8 Work for Mobile - the most recently logged into an extension on the Desktop app will be assigned the original username.
• The remaining extensions will still be assigned to the user but they will each have their own dummy user profile and 8x8 Work username. They will inherit the first name, last name, and voicemail to email notifications. 
• The user will receive a Welcome Email for each dummy profile with the extension info, the new username, and a link to create a password.

Contact Center Users Assigned Multiple Extensions 

• If a Contact Center agent's Account Manager profile has the "VCC Dedicated Extension" box checked, then that user's 8x8 Work login will follow that extension after the upgrade. (see screenshot below)
• If this box is not checked for any of the user's extensions, then the users 8x8 Work login will follow the last extension the user was logged into prior to the upgrade.  (see screenshot below)

Example: User Joe is on account PBX1. Joe has the username joe8x8 assigned to four extensions in Account Manager: 1001, 1002, 1003, & 1004  After the upgrade there will be three new users created for each additional extension and they will have their own individual usernames. The original username (joe8x8) will follow the extension that was last logged into 8x8 Work for Desktop or 8x8 Work for Mobile before the upgrade. In this example it is extension 1003. Joe will receive a Welcome Email for each of the other extensions and will include details such as the new username and a link to create a password.

     

VCC Users Assigned Multiple Extensions

See also: Create a User Profile in 8x8 Admin Console  Dedicate an 8x8 Work Extension to Contact Center

Users With Only a Profile—No Extension or Phone Number Assigned

• Users in Account Manager that were only assigned a user profile and are not tied to any extension or phone number are included in your system upgrade.
• After upgrade, these users' time zone will default to US Pacific Time, and their language will default to English.
• These user settings can be adjusted as needed after the upgrade, when assigning an extension to the user.
• Users that have Analytics privileges and do not have an extension assigned will still have access after the upgrade. However, these users will fall into one of the two scenarios after the upgrade depending on whether they are assigned Essential or Supervisor access: 
  1. Users without an extension that have access to Analytics Essentials will be able to access Analytics through their SSO Panel after the upgrade. To upgrade these users to have Supervisor Analytics access reach out to your sales representative to order the appropriate license. 
  2. Users without an extension that have access to Analytics Supervisor will have a user profile created with an extension number and license assigned after the upgrade, and will have the same access they did before the upgrade.

See also: Create a User Profile in 8x8 Admin Console

Virtual Extensions

• Virtual Extensions are not supported in Admin Console.
• Existing users assigned to Virtual Extensions are included in your upgrade, but will continue to NOT:
  • Have access to the 8x8 Work for Desktop or 8x8 Work for Mobile.
  • Be able to have physical devices (desk phones or adapters) activated on these extensions.
• To assign regular extensions to these users, the users will need to be deleted and recreated manually.

Virtual Numbers 

• All your Virtual Numbers are included with the same routing in your upgrade.
• In Admin Console, Virtual Numbers are no different from regular phone numbers.
• All phone numbers on your account will be visible and managed in one location.

See also: Claim Phone Numbers in 8x8 Admin Console

8x8 Work for Desktop & 8x8 Work for Mobile Applications 

• Admins on X Series can continue to disable access to 8x8 Work for Desktop for users as needed. 
• At this time, X series admins are unable to disable use of 8x8 Work for Mobile.
• Users may need to log out and log back into 8x8 Work for Desktop or 8x8 Work for Mobile after the upgrade.

8x8 Work for Web

• 8x8 Work for Web will not be available after the upgrade, but when the new version is available you will be automatically added to the beta list to test it out.
• More details will be provided when available. 

Voicemail To Email Notifications 

• Voicemail to email notification options are still configurable available per user -- however, the Link Only option is not available.
  • Users previously configured for the Link & Attachment option will be set to Attachment Only. 
  • Users previously configured for the Link Only option will be set to Notification Only.
• The voicemail to email options available in Admin Console are: 
  • Notification Only
  • Attachment Only
  • Attachment only, delete original voicemail
  • Disable

See also: Change Voicemail Email Notification Settings for a User

Voicemail Transcription 

• Voicemail transcription is an available option in Admin Console, and can be enabled or disabled as needed across your account.

See also: Enabling Voicemail Transcription for Your Company in 8x8 Admin Console

More Helpful Links

• Admin Console Web Guide - The complete administrative user guide.
• 8x8 University Admin Console Training - Get to know the basics of of using Admin Console in this free online course.